9.00 Opening Remarks From The Chair

9.10 Establishing Processes And Procedures To Optimise Your Use Of Technology

It is all very well purchasing the latest technologies available for loss prevention, but if you don’t get the human factor right to ensure that people are responding appropriately to these technologies then your investment is useless! Recent work at Dicksmith has been focused into this area to engage employees in loss prevention and involve everyone in the processes and procedures.

• Ensuring you get ROI from the technologies you have installed in your retail outlets
• Highlighting best case examples of in-store use of technology to prevent theft
• Critiquing traditional models of use that allow for holes in detection of fraud and misconduct
• Revisiting the brand and format of your stores to promote loss prevention

Chris Sparrow
National Loss Prevention Manager
DICKSMITH

9.50 Leveraging Your Use Of Technologies In-Store To Minimise Shrinkage

• Choosing the appropriate technology for your retail outlets
• Using case study examples to demonstrate best practice
• Highlighting the pitfalls and successes of process implementation and roll out
• Monitoring progress to ensure that your tools are getting continuous ROI, or else re-assessing where assets might be best used

11.00 The Supplier’s Perspective: Examining Best Practice Supplier- Retailer Relations

• Optimising relations with suppliers to ensure that you are continually meeting loss prevention objectives
• Creating value for the supplier: Increased sales will increase business for the supplier too
• Reviewing case study examples of supplier-retailer relations that have been a success
• Forecasting the future for these partnerships: The scope for change

Matthew Pilkington
Innovation Manager
PROCTOR AND GAMBLE

11.40 PANEL DISCUSSION: Partnering With Suppliers To Minimise Loss Along The Supply Chain

• Engaging with suppliers to ensure objectives are met on both sides
• Encouraging the supplier to get on board and facilitate protection of assets earlier on in the supply chain
• Source tagging at the supplier to maximise your control of your product at the beginning of the supply chain
• Offering suppliers the opportunity to attain competitive advantage and improve stock integrity for retailers

Panellists Include:

1.20 Getting The Right Balance Between Driving Sales And Preventing Loss

Reducing theft is certainly high in the line of priorities for any loss prevention professional, but the diffi culty is so often striking up the balance between protecting against theft and driving sales. As you well know, a retailer that locks away all their products safe and secure will inevitably miss a huge market of impulse buyers. Andrew will discuss tried and tested strategies from Country Road, that demonstrate how to get that balance right.

• Understanding your consumer and their behaviour patterns to develop strategies that match
• Analysing loss data and identifying areas where savings can be made
• Choosing strategically which products to protect and which to exhibit to encourage sampling
• Estimating the risk against the potential sales revenue to me made

Andrew Kwan
Inventory & Asset Risk Manager
COUNTRY ROAD

2.00 KEYNOTE: Working With The Police To Overcome Organised Crime

David’s previous experience working for the police before starting a career in retail loss prevention has stood him in great stead for his current role. Responsible for hundreds of outlets and a number of retailers and brands across Australia, he has been heavily involved in partnering with the police in order to overcome retail crime that costs his company hundreds of thousands of dollars per annum. Don’t miss his invaluable session!

• Identifying the opportunities for retail crime and focusing efforts in these areas
• Using appropriate technologies and intelligence systems to identify offenders
• Persisting with the police and winning their support to combat organised crime
• Reducing opportunities for employee theft by monitoring and accounting for stock and staying alert to eBay sales

David Noonan
National Loss Prevention Manager
FACTORY X RETAIL GROUP

2.40 Optimising Your Use Of Technology Systems: Strategies For Success

Sonia is responsible for loss prevention in Kookai’s stores across Australia and New Zealand. Recently Kookai have embarked on a new project to increase stock take and cash fl ow control through the implementation of POS systems. With experience working in some of the UK’s largest fashion retailers, Sonia’s practical experience in this fi eld is invaluable.

• Making loss prevention work: Ensuring your loss prevention strategies are commercially viable
• Getting ROI from the technologies you have installed in your retail outlets
• Using POS and data mining tools to interrogate data for greater effi ciency
• Limiting risk on the shop fl oor: Training your staff to improve service delivery and combat theft

Sonia White
Risk and Systems Manager
KOOKAI

3.20 Closing Remarks From The Chair And End Of Conference